Terms & Conditions

1. About SIMSYS and Business Verticals

SIMSYS is a technology solutions enterprise headquartered in Tirupur, Tamil Nadu, India, operating under two primary commercial divisions:

• SIMSYS Software Solutions (GSTIN: 33BIVPS2624A1ZB): Manages proprietary software development, licensing, and digital platforms including SimsPark POS (Handheld Parking Management), SimsHotel POS (Restaurant Billing), SaaS ERP architectures, corporate domain registration, web hosting, and official WhatsApp Business API integration workflows. Operating from No. 1, Chellam Nagar 1st Street, Mangalam Road, Tirupur – 641604.
• SIMSYS Computer, CCTV & Biometric Systems (GSTIN: 33AJWPJ2979E2ZR): Manages hardware sales, commercial desktops, laptops, genuine spare parts, motherboard-level repairs, high-definition CCTV surveillance cameras, network cabling, and biometric time-attendance/access control devices. Operating from Periyar Colony Bus Stop, Tirupur – 641652.

2. Quotations, Ordering, and Scope of Work

All business engagements, software deployments, and hardware supplies are governed by formal SIMSYS quotations or invoice agreements:

• Quotations remain valid for the period specified (typically 15 to 30 calendar days) and reflect applicable Indian Goods and Services Tax (GST).
• Any feature, integration, cabling, or hardware requirement not explicitly itemized in the accepted quotation will be treated as out-of-scope and quoted separately.
• Hardware availability and third-party vendor prices (such as domain registry fees or printer supply costs) are subject to market variations prior to final order confirmation.

3. Customer Obligations and Lawful Use

To ensure smooth project delivery, the Customer agrees to:

• Provide accurate operational specifications, designated points of contact, and timely approvals.
• Maintain necessary electrical, power backup (UPS), and internet infrastructure required for POS terminals, CCTV DVR/NVRs, and biometric machines.
• Maintain independent offline backups of commercial records and databases where on-premise hardware is deployed.
• Ensure that all commercial content, company details, logos, and user data supplied to SIMSYS are lawful and owned or licensed by the Customer.

4. Compliance with Meta & WhatsApp Commercial Policies (Strict Anti-Abuse)

Where SIMSYS delivers software integrations, notification modules, or API workflows connected to Meta Platforms or WhatsApp Business:

• Verifiable Opt-In Mandatory: Customers must communicate exclusively with recipients who have explicitly consented to receive notifications in strict accordance with the WhatsApp Business Messaging Policy.
• Prohibited Content and Activities: Customers agree not to utilize SIMSYS software, APIs, or messaging infrastructure to transmit spam, unsolicited promotional blasts, phishing schemes, defamatory content, hate speech, adult/gambling materials, malware, or any material violating Meta’s Community Standards.
• Suspension of Misuse: SIMSYS reserves the explicit right to immediately suspend, throttle, or terminate access to any integration, API key, or messaging channel that generates elevated user complaint rates, violates statutory anti-spam regulations, or risks Meta compliance sanctions.

5. Software Licensing and Intellectual Property

All intellectual property rights in SIMSYS proprietary software products—including SimsPark POS, SimsHotel POS, custom SaaS ERP source code, UI designs, and documentation—remain the exclusive property of SIMSYS:

• Upon receipt of full payment, Customers receive a non-exclusive, non-transferable license to use the software for their internal business operations at the designated gates, counters, or branches.
• Customers may not decompile, reverse engineer, disassemble, sub-license, resell, or distribute SIMSYS software source code or binaries without prior written authorization.
• Customers retain 100% full ownership of their underlying business data, transactional sales records, and customer databases.

6. Hardware Warranties, Support, and CCTV Notice

Our hardware supply and servicing operations maintain high standards of transparency:

• Brand Hardware: POS terminals (Sunmi, IMIN, PAX), computer systems (Dell, HP, Lenovo), CCTV hardware (CP Plus, Hikvision), and biometric units carry their respective original manufacturer warranties. SIMSYS assists clients with warranty facilitation and service claims.
• Hardware Servicing & Spares: Out-of-warranty chip-level motherboard and display repairs serviced by SIMSYS carry a 30-day workmanship warranty covering the specific replaced component.
• CCTV Video Surveillance Notice: Customers installing CCTV surveillance systems are solely responsible for adhering to applicable privacy and signage laws, informing on-premise visitors of surveillance, and securing physical and digital access to storage media.

7. Payment Terms, Billing, and Subscriptions

All commercial transactions are accompanied by standard GST-compliant tax invoices:

• Invoices are payable within the timeframe stipulated on the invoice or quotation (typically Advance for hardware; milestone-based for custom software; annual for SaaS subscriptions).
• Software SaaS licenses, cloud hosting, and domain registrations renew annually. Service renewal invoices are generated 30 days prior to expiry. Continued operation requires timely renewal.
• Undisputed overdue balances past 15 days may result in temporary suspension of cloud hosting, API access, or support services until the account is normalized.

8. Third-Party Networks and Service Availability

SIMSYS delivers resilient software architectures; however, third-party network elements—including telecom SMS routes, Meta WhatsApp Cloud infrastructure, public internet connectivity, and payment gateway banking switches—operate beyond our direct operational control. SIMSYS cannot be held liable for upstream outages originating from telecommunications operators or external cloud providers.

9. Limitation of Liability and Disclaimers

To the maximum extent permissible under applicable Indian law:

• SIMSYS provides professional services with standard industry skill and care, but makes no warranty that software operation will be completely uninterrupted or defect-free under non-standard configurations.
• Neither party shall be liable for indirect, incidental, special, or consequential damages, including loss of business revenue, commercial interruption, or third-party claims.
• SIMSYS’s total aggregate liability arising out of or related to any service agreement shall not exceed the actual fees paid by the Customer for the specific affected software or hardware module during the preceding three (3) calendar months.

10. Governing Law, Dispute Resolution, and Jurisdiction

These Terms and Conditions shall be construed and governed in accordance with the substantive laws of India. Any controversy, claim, or dispute arising out of or relating to these terms shall be subject to the exclusive jurisdiction of the competent courts situated in Tirupur, Tamil Nadu, India. Parties agree to pursue good-faith amicable negotiation before initiating formal legal proceedings.