Important: This page describes SIMSYS’s standard website position. Any accepted quotation or service agreement may contain product-specific terms.
1. Before ordering
Refund eligibility depends on the product or service and will be stated in the quotation. Please verify specifications, scope, quantities, delivery information and renewal terms before payment.
2. Hardware and sourced products
Cancellation may not be available after a specially sourced or configured item has been ordered. Unopened standard-stock returns, if accepted in writing, may be subject to inspection, manufacturer policy, restocking and shipping costs. Defective products are handled under the applicable manufacturer warranty.
3. Professional and development services
Fees for discovery, design, development, installation or support already performed are non-refundable. If a project is cancelled, approved work completed and committed third-party costs remain payable; any unearned advance is assessed against the accepted proposal.
4. Domains, hosting and third-party services
Domain registrations, renewals, SSL certificates, messaging credits and other activated third-party services are generally non-refundable because they are provisioned or committed externally. Hosting cancellation and refund terms follow the selected plan and order confirmation.
5. How to request
Email info@simsys.in with the invoice number, service, reason and supporting details. Eligible refunds are returned to the original payment method where practical after review and required deductions. Bank or provider processing time is outside our control.
6. Chargebacks and disputes
Please contact us first so we can investigate. Filing an inaccurate chargeback or payment dispute may delay resolution and can lead to suspension of the affected service while the matter is reviewed.