Important: This page describes SIMSYS’s standard website position. Any accepted quotation or service agreement may contain product-specific terms.
1. Delivery confirmation
The quotation or order confirmation will state whether delivery is physical, digital, on-site or through a customer account. Timelines begin after payment, required information and approvals are received.
2. Physical products
Availability and estimated dispatch or installation dates are confirmed per order. Shipping charges, service area and risk transfer will be stated in the quotation. Inspect packages promptly and report visible transit issues with photos and delivery details.
3. Digital services
Hosting, domains, software access, messaging credits and other digital services are delivered through account activation, email or the SIMSYS client portal after required verification and payment. Third-party activation time may apply.
4. On-site installation
CCTV, biometric, networking and computer deployment dates depend on site readiness, access, power, cabling conditions, equipment availability and agreed schedule. Additional site work requires approval.
5. Delays and contact
We will communicate material delays known to us. Carrier disruption, platform review, force majeure and other events outside reasonable control may affect estimates. Contact info@simsys.in or +91 97870 01002 for order status.