Privacy Policy

1. Who We Are and Scope of this Policy

SIMSYS is a premier business technology and software enterprise based in Tirupur, Tamil Nadu, India. Our commercial activities operate under two formally registered business verticals:

• SIMSYS Software Solutions (GSTIN: 33BIVPS2624A1ZB): Specialising in proprietary point-of-sale software (SimsPark POS, SimsHotel POS), custom SaaS ERP platforms, corporate domain registration, web hosting, and verified WhatsApp Business API communication workflows. Operating from No. 1, Chellam Nagar 1st Street, Mangalam Road, Tirupur – 641604.
• SIMSYS Computer, CCTV & Biometric Systems (GSTIN: 33AJWPJ2979E2ZR): Specialising in commercial desktop and laptop sales, genuine laptop spares, component-level hardware repair, high-definition CCTV surveillance installations, and biometric attendance/access control solutions. Operating from Periyar Colony Bus Stop, Tirupur – 641652.

This policy applies to personal and business data collected via our website (simsys.in), our Client Portal (clients.simsys.in), our official WhatsApp Business channels, customer care interactions, and signed service agreements.

2. Categories of Information We Collect

We only collect information necessary to deliver, support, and secure our software and hardware solutions:

• Contact and Identification Data: Name, commercial business name, email address, telephone/mobile number, GSTIN, and physical installation or billing address.
• Customer Service & Inquiries: Communications submitted via our contact forms, product inquiry submissions, quotation requests, and support tickets.
• WhatsApp Business Communications: When you message SIMSYS via our official WhatsApp channels (or through our Meta Cloud API webhook integration), we receive your sender telephone number, your public WhatsApp profile display name, and the text or media content of your inquiry.
• Transaction and Account Records: Service renewal dates, software licenses, domain registrations, invoice histories, and payment status. (Note: Online payments are processed exclusively through RBI-authorised payment gateways; SIMSYS never stores credit/debit card numbers, CVVs, or online banking passwords.)
• Technical and Browser Telemetry: Anonymised device and browser specifications, IP addresses, approximate geographic location, and navigation pathways collected through privacy-focused Google Analytics 4 to improve website usability.

3. Purposes and Legal Grounds for Processing

We process your personal information strictly for legitimate commercial and operational purposes:

• To respond promptly to inquiries, provide formal quotations, and deliver requested product demonstrations.
• To fulfil software provisioning, license activation, POS hardware rollout, and CCTV/biometric installations.
• To provide responsive technical support, hardware warranty repair, and operational maintenance.
• To send transactional billing notices, tax invoices, and service expiry/renewal alerts.
• To comply with statutory legal, tax (GST), and accounting mandates under Indian law.
• Zero Data Selling: We do NOT sell, rent, trade, or monetise your personal data with third-party advertising networks or data brokers under any circumstances.

4. Third-Party Service Providers and Platform Disclosures

We work with vetted technical infrastructure providers who process data strictly under confidentiality and security agreements:

• Meta Platforms, Inc. (WhatsApp Business Cloud API): We utilise official Meta WhatsApp APIs to facilitate responsive customer care. Messaging via WhatsApp is governed by Meta Platforms Ireland Ltd / Meta Platforms Inc. infrastructure in strict accordance with Meta’s Developer Terms and WhatsApp Business Messaging Policy.
• Google Services: Google Analytics 4 for aggregated website performance analysis, Google Maps API for facility navigation, and verified Google Business Reviews.
• Payment Gateways & Banking: Authorised payment aggregators adhering to PCI-DSS compliance standards.
• Statutory Authorities: Information will be disclosed only when legally mandated by statutory court orders or authorized government law enforcement agencies.

5. Meta Platform User Data Deletion Instructions

In full compliance with Meta Platform Developer Policies and the Digital Personal Data Protection (DPDP) Act, SIMSYS respects every user’s right to request the complete deletion of their personal data and communication records.

6. Consent, Messaging Opt-In, and Opt-Out Choices

SIMSYS maintains a strict anti-spam policy. Customer communications via WhatsApp or SMS are initiated solely upon customer request or prior verifiable opt-in:

• Opt-Out Anytime: You may opt out of promotional or informational WhatsApp messages at any time simply by replying STOP in the chat or emailing info@simsys.in.
• Essential Service Notices: Account verification, active quotation updates, and critical system support messages will continue while you have an active contract or service request with SIMSYS.

7. Data Retention and Security Safeguards

We employ multi-layered technical, physical, and organizational security controls to protect your data against unauthorized access, loss, or alteration:

• End-to-end TLS 1.3 / SSL encryption for all web communications and API endpoints.
• Role-based access restrictions limiting customer records only to authorized technical and support engineers.
• Automated encrypted backups and continuous threat monitoring on our cloud infrastructure.
• Data is retained only as long as necessary to provide services, resolve disputes, and fulfill statutory tax and audit mandates.

8. Cookies, Analytics, and Telemetry

Our website utilizes essential cookies to ensure secure session operation and Google Analytics 4 cookies to understand aggregated visitor trends. Analytics cookies do not harvest personal identity details. You can freely control, block, or delete cookies via your browser preferences at any time without losing access to core website information.

9. Grievance Redressal and Compliance Contact

In accordance with the Information Technology Act, 2000, and the Digital Personal Data Protection (DPDP) Act, 2023, the designated Grievance Officer for SIMSYS is: