Request account and associated data deletion
To request deletion of your SIMSERP account provided by SIMSYS Software (SIMSYS), email support@simsys.in with the subject SIMSERP account deletion request.
- Include the email address or username used for SIMSERP and your organization or workspace name.
- Tell us whether you want to delete your account, specific personal data, or an organization workspace you are authorized to manage.
- Send the request from your registered email where possible. If you no longer have access to it, explain this so we can arrange identity verification.
You can send this request without signing in or reinstalling the app. Do not send passwords, OTPs or full payment details.
SIMSERP deletion and backup timelines
Acknowledgement: We acknowledge account or personal-data deletion requests within 24 hours of receipt and promptly explain any information needed to verify your identity or authority.
Active systems: We complete verified requests to delete your account and associated personal data from active systems within 30 calendar days of receiving your request, or sooner where applicable law requires. We confirm completion and identify any records that must be retained. If identity verification or a legally permitted exception prevents completion, we explain the reason and next steps within that response period; we do not silently restart the deadline.
Backups: SIMSYS-managed routine backups have a maximum retention of 90 calendar days from creation. Data deleted from active systems expires from remaining backups within 90 calendar days after active-system deletion at the latest. Until expiry, that data is restricted to disaster-recovery purposes and is not used for normal business activity. If a backup is restored, completed deletion requests are reapplied before the recovered data returns to normal use.
Required retention: Records needed for a specific legal, regulatory, security, fraud-prevention or dispute purpose are kept separately with restricted access for only the applicable period. We explain the categories, reason and retention period or criteria in our response. These exceptions do not justify keeping the whole account or unrelated personal data indefinitely. Records are deleted when the applicable requirement ends. A shorter deadline required by law takes precedence.
Copies you control: Offline records, exported files, printed records and backups held by you or your organization remain under your control. You or your administrator must remove those copies separately where appropriate.
What happens to your information
We verify the requester and the scope of the account before processing deletion. Account deletion covers the account and associated personal data, subject to legitimate retention requirements described below; merely disabling access is not a substitute for deletion.
For employer-managed accounts, we coordinate with the organization responsible for the workspace. This does not mean that an employee account request will delete the entire employer workspace or other people’s records.
Records that may need to be retained
Financial and transaction records, employment or attendance records, and limited security or dispute records may need to be retained for applicable legal, regulatory, fraud-prevention or security purposes. The applicable period depends on the record and the organization’s obligations. We will explain which information must be retained, why, and the applicable retention period when responding to your request. Retained information remains subject to access controls and the privacy policy.
Subscriptions and local data
Requesting account deletion does not itself cancel a subscription or determine refund eligibility. Tell support if you also need help cancelling services. Uninstalling SIMSERP does not delete a cloud account. Export any records you are entitled to keep before deletion; remove local copies and backups separately where appropriate.
For data access, correction or other privacy requests, use the same support address and describe the request. See the privacy policy.
Alternative contact
If you need another way to reach SIMSYS about an account or data request, email info@simsys.in or call +91 97870 01002. Do not send passwords or one-time codes.